Return & Exchanges

Return & Exchanges

We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please read the following guidelines to understand our policy:

  1. Eligibility for Returns and Exchanges:

    • Items must be returned or exchanged within 30 days of the original purchase date.
    • The item must be in its original condition, unworn, undamaged, and with all original tags still attached.
    • We cannot accept returns or exchanges for items that have been washed, altered, or show signs of wear.
  2. Returns for Full Refunds:

    • If you wish to return an item for a full refund, you must initiate the return process within 14 days from the original purchase date.
    • Returns initiated within this 14-day window will be eligible for a full refund to the original payment method, excluding any shipping fees.
    • Once we receive the returned item and verify its condition, we will process the refund promptly.
  3. Exchanges:

    • If you would like to exchange an item for a different size, color, or style, you have up to 30 days from the original purchase date to initiate the exchange process.
    • Exchanges are subject to product availability. In the event that the desired item is not available, we will provide you with store credit or assist you in finding a suitable alternative.
    • Any price difference between the exchanged items will be handled through refund or additional payment, depending on the case.
  4. How to Initiate a Return or Exchange:

    • To initiate a return or exchange, please contact our customer service team via the contact us form within the applicable timeframe.
    • Provide your order number, details of the item you wish to return or exchange, and the reason for the return or exchange.
    • Our customer service team will guide you through the return or exchange process and provide you with a return authorization and instructions on where to send the item.
  5. Return Shipping and Costs:

    • For returns and exchanges due to personal preference or non-defective items, the customer is responsible for the return shipping costs.
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer service team immediately with details and photographic evidence of the issue.
    • We will work with you to resolve the problem promptly by offering a replacement, repair, or refund, depending on the circumstances.
    • Damaged or defective items may be subject to a return shipping label provided by us.

Please note that our return and exchange policy may be subject to change without prior notice. It is always recommended to review the most up-to-date policy on our website or contact our customer service team for any inquiries.

We strive to make your shopping experience enjoyable and stress-free. If you have any questions or need assistance regarding our return and exchange policy, please don’t hesitate to contact us. We are here to help!

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